Anticipate
Read patterns, pressure points, and dependencies before they become interruptions.
KRISTIN HANNAFishers, Indiana · Remote Executive PartnershipConnect on LinkedIn
SENIOR EXECUTIVE ASSISTANT · EXECUTIVE OPERATIONS PARTNER · TECHNOLOGY & BUSINESS OPERATIONS
Expert executive support that protects focus and turns priorities into execution.
Senior Executive Assistant and executive operations partner with 17+ years supporting CEOs, business owners, attorneys, and senior leaders in fast-paced, confidential environments. I bring structure to competing priorities, strengthen follow-through, and keep critical work moving with discretion, judgment, and complete ownership.
The fundamentals are a given: calendars, inboxes, tasks, and the day-to-day are managed so completely they become an afterthought for my leader. The difference I bring is the judgment and emotional intelligence to learn how a leader thinks, listen closely enough to carry their voice, protect what they would protect themselves, recognize what truly deserves their attention, and build the structure that allows them to operate at their best. That is the standard I have built my career around for nearly two decades.
HOW I OPERATE
Executive support with real operational depth.
Calm under pressure, exacting with details, and always watching the larger picture.
Executive Partnership
Complex calendar and inbox ownership, meeting preparation, priority protection, decision support, and dependable follow-through.
Operations & Systems
SOPs, process improvement, onboarding, vendor coordination, payroll support, reporting, and cross-functional execution.
Technology & AI
Microsoft 365 administration, workflow automation, systems troubleshooting, responsible AI, and practical technology adoption.
Communication & Creative
Executive correspondence, presentations, internal communications, visual resources, event materials, and polished documentation.
OFFICE, FINANCIAL & PEOPLE OPERATIONS
Trusted with the operational details that keep the business under control.
From inventory, payroll, and vendor relationships to reconciliations, contracts, employee lifecycles, and executive-ready reporting, I build reliable controls, maintain accurate records, and make the status of the work easy to understand.
Office & Vendor Control
Maintain revolving office-supply inventory, establish reorder points, source and manage vendors, monitor service levels, and keep renewals, invoices, and purchasing records current.
Payables & Receivables
Coordinate bill pay, accounts payable, accounts receivable, invoice processing, payment tracking, and follow-up with the accuracy and discretion financial work requires.
Accounting & Reconciliation
Prepare general-ledger entries, complete bank reconciliations, audit credit-card transactions, manage expense reports, and investigate discrepancies through resolution.
Budgeting & Reporting
Support budgets, quarterly or as-needed personal financial statements, financial reporting, and operational data reports across virtually any office category.
Workforce & Payroll Administration
Manage time tracking, payroll administration, onboarding and offboarding, and the documentation, access, equipment, and deadlines that support a secure employee lifecycle.
Benefits, TPA & Contract Sourcing
Research benefits and third-party administrators, compare proposals, support contract negotiation, coordinate implementation, and maintain renewal and service records.
Contracts & Legal Documents
Draft contracts and legal documents, coordinate redlines, conduct administrative review for completeness and consistency, and track approvals, signatures, obligations, and renewal dates.
Client Contract & Records Management
Track contracts from prospective-client follow-up through retention, maintain visible status and next actions, and create dependable digital and hard-copy filing systems.
ACCURATE RECORDSVISIBLE CASH FLOWDOCUMENTED APPROVALSSECURE EMPLOYEE LIFECYCLESCONTRACT VISIBILITYDECISION-READY REPORTING
SCALE & SCOPE
Experience built where the stakes are real.
2023 — PRESENT
Executive Assistant | Microsoft 365 Administrator · Grieco Immigration Law, P.A. · Miami Towers, Downtown Miami, FL
2015 — 2023
Executive Assistant to CEO · Near North Title Group, LLC · Chicago, IL, Carmel, IN & Across the United States
2009 — 2015
Executive Assistant | Operations Support · Privately Held Services Business
17+ YEARS
Supporting CEOs, business owners, attorneys, and senior leaders
SELECTED WORK
What capability looks like in practice.
Representative samples are recreated with fictionalized details to protect confidential employer, executive, and client information.
01EXECUTIVE READINESSMonday Executive Brief
Turns scattered information into a decision-ready start to the week.
- Top five priorities with recommended next actions
- Calendar pressure points and preparation status
- Decisions needed, delegated items, and follow-up tracker
- Communications requiring executive review, paired with a recommended response or decision path
DECISION NEEDEDApprove revised vendor renewal by 2:00 PM
RISK FLAGBoard packet inputs due from Finance Wednesday
PREPAREDTalking points and attendee context linked to each meeting
RESPONSE READYDraft reply and recommended send timing linked for executive review
03TRAVEL & LOGISTICSDomestic, International & Multi-Destination Itineraries
Makes every movement, preference, reservation, and contingency feel considered—and fully handled.
- Flights, ground transportation, lodging, dining, meeting-space reservations, and confirmations
- Detailed airline, aircraft, cabin, seat, meal, hotel, and room-preference profiles
- Points strategy, award-ticket booking, loyalty-status management, and elite-upgrade expertise
- Time-zone aware agenda with contacts, dress notes, reservation details, and realistic transition time
- International readiness guide with visa requirements, embassy and consulate locations, contact information, and local emergency resources
- Global mobile guide covering roaming, carrier options, eSIMs, Wi-Fi, charging, and connectivity
- Contingency options, expense guidance, and real-time support—with my phone on and audible throughout active travel so my leader always has someone to call
PRIMARYIND → JFK → LHR · arrival buffer protected
PREFERENCESAircraft, cabin, seat, meal, hotel, and loyalty profile applied
INTERNATIONALEmbassy and consulate contacts, entry guidance, and emergency resources
CONNECTIVITYGlobal mobile, roaming, eSIM, Wi-Fi, and charging guide
LIVE SUPPORTReachable throughout active travel for changes, decisions, and immediate help
05AI-ENABLED WORKFLOWExecutive Inbox Triage System
Improves response speed without outsourcing judgment to automation.
- Rules for urgent, decision, delegate, monitor, archive, and For Review or Response Required
- AI-assisted summaries and proposed responses refined through human review
- Draft email responses written in the executive’s established voice and tone—ready to edit and send, approve as written, or redirect
- Escalation guardrails for legal, financial, and sensitive matters
RED · ACT NOWExecutive decision or time-sensitive risk
AMBER · PREPAREContext gathered and response drafted for review
FOR REVIEW OR RESPONSE REQUIREDProposed response prepared in the executive’s voice and ready for approval
GREEN · HANDLEResolved independently and recorded in daily recap
07VENDOR & FINANCIAL OPSRenewal Decision Dashboard
Presents the strongest benefit-to-cost position—already negotiated to the lowest responsible total price—so leadership can approve with confidence.
- Renewal dates, notice windows, total-cost changes, and service owners
- Side-by-side comparison of benefits, service levels, terms, utilization, and risk
- Negotiation history, concessions secured, final recommendation, and approval record
RECOMMENDSelect the strongest benefits package at the lowest negotiated total cost
VALUE ACHIEVEDImproved service coverage with pricing held below the renewal baseline
TERMS SECUREDRate protection, service commitments, and flexible contract provisions
NEXT STEPApprove the fully negotiated option and release the revised order form
02CALENDAR STRATEGYHigh-Stakes Week Plan & Action Tracker
Protects executive focus while keeping commitments, preparation, decisions, and action items moving.
- Meeting tiers based on business impact
- Protected focus blocks and realistic transition time
- Pre-read deadlines, owner assignments, action-item tracking, and conflict resolution logic
MON 9:00Leadership priorities + decision log
TUE 1:30Partner review · brief due 24 hours prior
THU 3:00Protected strategy block · no internal holds
04PROCESS DESIGNNew Hire Launch Plan
Creates a secure, consistent first week with no loose ends or mystery logins.
- Preboarding ownership matrix and equipment checklist
- Role-based access, MFA, and communication setup
- Day-one agenda, 30-day milestones, and manager checkpoints
T–5 DAYSAccounts, equipment, payroll, and welcome note
DAY ONESecurity setup, systems tour, and role priorities
DAY 30Access audit, feedback loop, and ownership review
06MEETING OPERATIONSLeadership Meeting System
Converts conversation into ownership, deadlines, and visible progress.
- Purpose-led agenda and pre-read standards
- Live decision and action capture
- Same-day recap with owners, dates, and escalation path
DECISIONConsolidate reporting into one weekly scorecard
OWNEROperations lead · first draft Friday
FOLLOW-UPEA verifies inputs Tuesday and flags missing data
08EVENTS, MEETINGS & CREATIVE COMMUNICATIONExecutive, Staff & Networking Experience Plan
Plans thoughtful executive meetings, staff events, offsites, client functions, and networking experiences from first concept through final follow-through.
- Purpose, audience, format, timeline, budget, and success measures
- Venue and vendor sourcing, contract coordination, catering, audiovisual needs, travel, accommodations, and reservations
- Branded invitations, guest lists, RSVP tracking, attendee communications, seating plans, and concise event guides
- Executive preparation, agendas, run of show, presentation materials, talking points, facilitator notes, and room plans
- On-site coordination, hospitality, schedule management, and calm real-time problem solving
- Post-event recap, expense reconciliation, feedback, decisions, action items, and relationship follow-up
FORMATExecutive offsite · Staff all-hands · Client or networking reception
EXPERIENCEPurposeful, polished, welcoming, and aligned to the audience
EXECUTIONEvery vendor, guest, transition, and contingency actively managed
FOLLOW-THROUGHDecisions, introductions, expenses, and action items closed after the event
01EXECUTIVE READINESSMonday Executive Brief
Turns scattered information into a decision-ready start to the week.
- Top five priorities with recommended next actions
- Calendar pressure points and preparation status
- Decisions needed, delegated items, and follow-up tracker
- Communications requiring executive review, paired with a recommended response or decision path
DECISION NEEDEDApprove revised vendor renewal by 2:00 PM
RISK FLAGBoard packet inputs due from Finance Wednesday
PREPAREDTalking points and attendee context linked to each meeting
RESPONSE READYDraft reply and recommended send timing linked for executive review
02CALENDAR STRATEGYHigh-Stakes Week Plan & Action Tracker
Protects executive focus while keeping commitments, preparation, decisions, and action items moving.
- Meeting tiers based on business impact
- Protected focus blocks and realistic transition time
- Pre-read deadlines, owner assignments, action-item tracking, and conflict resolution logic
MON 9:00Leadership priorities + decision log
TUE 1:30Partner review · brief due 24 hours prior
THU 3:00Protected strategy block · no internal holds
03TRAVEL & LOGISTICSDomestic, International & Multi-Destination Itineraries
Makes every movement, preference, reservation, and contingency feel considered—and fully handled.
- Flights, ground transportation, lodging, dining, meeting-space reservations, and confirmations
- Detailed airline, aircraft, cabin, seat, meal, hotel, and room-preference profiles
- Points strategy, award-ticket booking, loyalty-status management, and elite-upgrade expertise
- Time-zone aware agenda with contacts, dress notes, reservation details, and realistic transition time
- International readiness guide with visa requirements, embassy and consulate locations, contact information, and local emergency resources
- Global mobile guide covering roaming, carrier options, eSIMs, Wi-Fi, charging, and connectivity
- Contingency options, expense guidance, and real-time support—with my phone on and audible throughout active travel so my leader always has someone to call
PRIMARYIND → JFK → LHR · arrival buffer protected
PREFERENCESAircraft, cabin, seat, meal, hotel, and loyalty profile applied
INTERNATIONALEmbassy and consulate contacts, entry guidance, and emergency resources
CONNECTIVITYGlobal mobile, roaming, eSIM, Wi-Fi, and charging guide
LIVE SUPPORTReachable throughout active travel for changes, decisions, and immediate help
04PROCESS DESIGNNew Hire Launch Plan
Creates a secure, consistent first week with no loose ends or mystery logins.
- Preboarding ownership matrix and equipment checklist
- Role-based access, MFA, and communication setup
- Day-one agenda, 30-day milestones, and manager checkpoints
T–5 DAYSAccounts, equipment, payroll, and welcome note
DAY ONESecurity setup, systems tour, and role priorities
DAY 30Access audit, feedback loop, and ownership review
05AI-ENABLED WORKFLOWExecutive Inbox Triage System
Improves response speed without outsourcing judgment to automation.
- Rules for urgent, decision, delegate, monitor, archive, and For Review or Response Required
- AI-assisted summaries and proposed responses refined through human review
- Draft email responses written in the executive’s established voice and tone—ready to edit and send, approve as written, or redirect
- Escalation guardrails for legal, financial, and sensitive matters
RED · ACT NOWExecutive decision or time-sensitive risk
AMBER · PREPAREContext gathered and response drafted for review
FOR REVIEW OR RESPONSE REQUIREDProposed response prepared in the executive’s voice and ready for approval
GREEN · HANDLEResolved independently and recorded in daily recap
06MEETING OPERATIONSLeadership Meeting System
Converts conversation into ownership, deadlines, and visible progress.
- Purpose-led agenda and pre-read standards
- Live decision and action capture
- Same-day recap with owners, dates, and escalation path
DECISIONConsolidate reporting into one weekly scorecard
OWNEROperations lead · first draft Friday
FOLLOW-UPEA verifies inputs Tuesday and flags missing data
07VENDOR & FINANCIAL OPSRenewal Decision Dashboard
Presents the strongest benefit-to-cost position—already negotiated to the lowest responsible total price—so leadership can approve with confidence.
- Renewal dates, notice windows, total-cost changes, and service owners
- Side-by-side comparison of benefits, service levels, terms, utilization, and risk
- Negotiation history, concessions secured, final recommendation, and approval record
RECOMMENDSelect the strongest benefits package at the lowest negotiated total cost
VALUE ACHIEVEDImproved service coverage with pricing held below the renewal baseline
TERMS SECUREDRate protection, service commitments, and flexible contract provisions
NEXT STEPApprove the fully negotiated option and release the revised order form
08EVENTS, MEETINGS & CREATIVE COMMUNICATIONExecutive, Staff & Networking Experience Plan
Plans thoughtful executive meetings, staff events, offsites, client functions, and networking experiences from first concept through final follow-through.
- Purpose, audience, format, timeline, budget, and success measures
- Venue and vendor sourcing, contract coordination, catering, audiovisual needs, travel, accommodations, and reservations
- Branded invitations, guest lists, RSVP tracking, attendee communications, seating plans, and concise event guides
- Executive preparation, agendas, run of show, presentation materials, talking points, facilitator notes, and room plans
- On-site coordination, hospitality, schedule management, and calm real-time problem solving
- Post-event recap, expense reconciliation, feedback, decisions, action items, and relationship follow-up
FORMATExecutive offsite · Staff all-hands · Client or networking reception
EXPERIENCEPurposeful, polished, welcoming, and aligned to the audience
EXECUTIONEvery vendor, guest, transition, and contingency actively managed
FOLLOW-THROUGHDecisions, introductions, expenses, and action items closed after the event
ADDITIONAL MATERIALS
See the supporting work.
Open the linked portfolio folder for additional examples and supporting materials.
THE OPERATOR BEHIND THE WORK
Anticipatory by nature. Resourceful by necessity. Invested by choice.
C-suite partnershipCEO & Founder SupportBoard & Leadership Team SupportStrategic Calendar ManagementCalendar & Inbox OwnershipInbox Triage & Response DraftingExecutive CommunicationsExecutive Voice & Tone AlignmentExecutive Briefings & Meeting PreparationStrategic Priority ManagementExecutive Decision SupportAction Item & Deliverable TrackingHigh-Stakes CommunicationConfidential Information ManagementComplex TravelRemote Executive SupportProject & Program ManagementProject CoordinationOperational PlanningRisk Anticipation & Issue ResolutionBusiness Continuity & Crisis CoordinationCross-Functional CollaborationWorkflow & Process ImprovementCompeting Priority ManagementRole Delegation & AccountabilityFollow-Up & Follow-ThroughStakeholder ManagementChange ManagementMeeting GovernanceEvents & HospitalityMicrosoft 365 AdministrationTechnology & Systems IntegrationAI-Enabled Workflow DesignSOP DevelopmentLegal OperationsFinancial OperationsExecutive Reporting & DashboardsBudget & Expense AdministrationVendor ManagementVendor & Contract AdministrationOnboarding & OffboardingCompliance & Deadline TrackingStrategic Initiative TrackingBoard Materials & Executive PresentationsOrganizational EffectivenessResource & Capacity PlanningVendor Sourcing & Contract NegotiationPayroll & Benefits AdministrationRecords & Information GovernanceData Analysis & Business ReportingPolicy & Procedure DevelopmentClient & External Partner RelationsExecutive Meeting FacilitationInternational Travel & Contingency PlanningLegal Document Drafting & Review Support
I hold the context so my leader can hold the vision.
Empowering visionary leadership by absorbing operational weight.My value is measured by how much the leader I support no longer has to carry.
For nearly two decades, I have built the kind of trust that fundamentally shifts how a leader operates. My value lies in seamlessly managing the critical details, from sensitive employee matters and financial discrepancies to complex international logistics, while maintaining an uncompromising standard of excellence. I absorb operational context, read between the lines, and take ownership far beyond the visible boundaries of my role.
The outcome is more than a well-supported executive. It is a leader with expanded strategic capacity, an organization strengthened by dependable follow-through, and an operation that continues moving forward no matter what the day brings.
01Read the room02Find the signal03Close the loop